Missing regulatory references in older documents
3 occurrences · Affects: Decision Rules · Confidence band: 0.70–0.80
Cause: Pre-2020 policy documents reference regulations by description rather than citation number. Extraction prompt expects formal citation format.
Fix: Adjust extraction prompt to accept descriptive regulatory references alongside formal citations
→ Escalate to Knowledge Engineer
Topic misclassification: SOPs classified as Internal Policies
2 occurrences · Affects: Internal Policies, SOPs & Runbooks · Confidence band: 0.75–0.85
Cause: Documents titled "Policy and Procedures for..." contain both policy statements and step-by-step procedures. Extraction classifies entire document as one type.
Fix: Adjust chunking strategy to split policy sections from procedural sections
→ Escalate to Knowledge Engineer
Hallucinated ownership for draft documents
1 occurrence · Affects: Internal Policies · Confidence band: 0.70–0.75
Cause: Draft document (EDD-Procedures-Draft.pdf) has no author metadata. Extraction inferred owner from document path.
Fix: Add extraction rule: if document status = Draft, set hasOwner to null rather than inferring
→ Escalate to Knowledge Engineer